CircleLink Health’s SphereCM platform accelerates compassionate, intelligent care management at scale. We pair dedicated tele-RNs with the latest in supervised agentic AI, augmenting and extending the reach of your care teams across CCM, RPM, RTM, and APCM programs.
Our mission: we exist to revolutionize care management by integrating intelligent, AI-powered solutions with compassionate human care.
WHO WE ARE
CircleLink Health is the leading AI-enabled care management company, helping healthcare organizations move beyond staff and budget constraints to deliver proactive, population-wide care. Whether it’s a primary care clinic struggling with rising risk patients, or a pain practice needing consistent follow-ups, we help Providers scale without adding headcount.
WHAT WE BELIEVE
At CircleLink Health, we believe that technology should amplify, not replace, the human touch. Nurses are the backbone of effective care, yet they are often stretched thin by administrative tasks and rote assessments. By harnessing AI to handle repetitive tasks, we give nurses back the time to focus on what matters most: patient relationships, triage, and higher-level clinical judgment.
WHAT WE BRING
Solution
The Sphere of Care
SphereCM uses AI agents under RN oversight to handle high-volume, reimbursable care tasks (enrollment, outreach, surveys, documentation), freeing Care Management RNs/clinicians to focus on high-value care: coaching, triage, relationships, and clinical judgment. No IT lift. No added headcount. No cash investment. Capacity multiplied at the point of care.
AI Voice Agents: Handle outreach, enrollment, surveys, and routine care gap reminders (tasks that usually consume 30–40 minutes of RN time), now done in just 5 minutes
2.
Nurse Amplification: Nurses reach up to 8x more patients by focusing on top-of-license care coaching & direct patient care, while AI manages lower-level assessments & follow-up
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Compliance-First Design: Every workflow is built with CMS guardrails to ensure APCM/CCM/RTM billing compliance and audit readiness
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Seamless EHR Integration: From Epic to athena to Cerner, SphereCM plugs directly into your EHR. Patient records, billing, and risk scoring flow automatically.
LET THE NUMBERS TALK
Sphere of Impact
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Reduction in ER visits, inpatient admissions and 30-day unplanned readmissions for high utilizers
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Reduction in overall healthcare costs vs. risk-matched control cohort (p = 0.030)
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%
Increase in Gaps in Care closure vs. national MIPS average
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%
Patients satisfied with quality of tele-nurse care, per 2025 patient survey. (5% margin of error)
Primary care practices face mounting pressure to improve outcomes under value-based care contracts, yet limited staff capacity makes it difficult to enroll and manage patients at scale.
SOLUTION WITH SphereCCM/RTM/APCM
Boost enrollment 3x compared to national averages.
Automate enrollment, condition-specific surveys and preventive care gap outreach/scheduling.
Unlock Medicare incentives like APCM/CCM without adding new hires or using staff bandwidth.
Document every touchpoint automatically for compliance and reimbursement.
OUTCOME
SphereCCM/RTM/APCM enables primary care groups to participate confidently in ACOs, MIPS reporting, and value-based care arrangements. Patients get consistent, proactive care—while providers see new revenue and reduced burnout.
CHALLENGE
Pain patients often struggle with complex physical therapy regimens, regulated medication adherence, and psychosocial/pain monitoring that requires consistent follow-up. Clinics lack the staff to deliver these touchpoints while still focusing on procedures and visits.
SOLUTION WITH SphereCCM/RTM
RTM-compliant mobile app & AI-amplified outreach keeps patients engaged between visits, monitoring pain/meds and closing adherence gaps while driving reimbursement.
Every communication is tracked and documented for compliance, ensuring revenue (CCM/RTM) is captured.
Nurses focus on patient trust, education, compliance and patient's relief vision - RTM-compliant app handles daily monitoring, PT coaching and data collection.
OUTCOME
Pain clinics improve patient quality of life and satisfaction, while generating reliable recurring revenue from CCM/RTM reimbursements. SphereCCM/RTM helps clinics scale patient care beyond the walls of the office, without hiring more staff.
PROUD PARTNERS
Chronic Care Solutions Trusted by Leading Healthcare Organizations
SUCCESS STORIES
Hear from our customers
Learn how practices have benefited from CircleLink’s chronic care case management solutions.
Michele Patton, RN
Manager, ACO and Clinical Operations Northwest Ohio ACO at Toledo Clinic
Karen Bartrom, MSN, RN, CCM
Director of Clinical Integration Cameron Memorial Community Hospital
Carleena Brown, RN, CRHCP
Director of Rural Health Clinic Operation David County Medical Associates, Davis Country Hospital
SphereCM is designed to be immediately cash- positive. Automated documentation and billing workflows capture new CMS reimbursements – typically exceeding $100K per provider annually for every 350 eligible patients – while enhanced clinical reach drives measurable reductions in readmissions and emergency utilization.
